Join Lisa Weinstein, VP of Member Relations at Virginia CU, on the CU 2.0 Podcast with Robert McGarvey as she shares her experience using Eltropy Texting to reduce delinquencies, boost recovery, and maintain strong member relationships. Hear firsthand how AI-powered texting is transforming collections – quick to implement, easy for staff, and delivering measurable results. A fast, insight-packed 20-minute conversation you won’t want to miss.
- Collections, Delinquency, Employee Experience, Human Agents, Integration, Member Relationships
Key Highlights
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Highlight 1
Introduction
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Highlight 2
Automating collections
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Highlight 3
Phone calls for collections
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Highlight 4
Implementation
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Highlight 5
System intelligence (planning & thinking)
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Highlight 6
Who Writes the Messages?
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Highlight 7
Benefits
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Highlight 8
Non-confrontational communication
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Highlight 9
Collect more, keep relationships
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Highlight 10
Charge-off
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Highlight 11
Cost of implementation
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Highlight 12
Human collection agents
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Highlight 13
Texting for collections
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Highlight 14
Competitor products
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Highlight 15
Employee experience
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Highlight 16
Future of collections
