Join Jenifer Piper (P1FCU), Chasmine McIntosh (Cobalt CU), and Carmen Torres (CUTX) alongside Eltropy experts as they share how Eltropy AI Voice helped their teams deliver faster service, create stronger experiences, and focus on what really matters. Hear real stories and candid insights from their AI journey – the breakthroughs, the early wins, and lessons shaping the next era of intelligent contact centers in community finance.
- AI Advocacy, AI Voice Agent, Contact Center, Digital Assistant, Digital Banking, Implementation
Key Highlights
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Highlight 1
Introduction
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Highlight 2
AI Voice revolution begins
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Highlight 3
Member experience
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Highlight 4
Leadership lesson in AI implementation
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Highlight 5
Power of feedback before go-live
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Highlight 6
Coby at Cobalt CU
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Highlight 7
Life before AI Voice
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Highlight 8
From transactional to transformational
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Highlight 9
Why Eltropy AI Voice
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Highlight 10
Implementation journey
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Highlight 11
Eltropy Experience
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Highlight 12
Member reactions & early wins
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Highlight 13
AI advocacy
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Highlight 14
Future of AI Voice
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Highlight 15
Advice to other industry leaders
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Highlight 16
The biggest lesson learned
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Highlight 17
How to introduce AI to the callers
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Highlight 18
Closing thoughts
