Eltropy, the leading digital communications platform for community financial institutions (CFIs), and Origence, the leading lending technology solutions provider for credit unions, are expanding their partnership to deliver an enhanced loan origination experience. The integration between Origence and Eltropy combines the strengths of both platforms, providing a comprehensive solution for credit unions to drive revenue growth, increase agent efficiency, and deliver an exceptional loan origination experience.
The partnership, initially announced in December, addresses a significant challenge faced by credit unions and their members – effective communication in the lending process. For many credit unions, the time to approve a loan can significantly increase due to extensive back-and-forth phone calls and emails.
By integrating Eltropy’s Digital Conversations Platform within the Origence platform, the partnership will provide an opportunity for credit unions to speed up the lending process, offering several key benefits including:
- Enhanced agent efficiency: Seamless 1:1 Text conversations within the Origence environment improve agent productivity.
- Streamlined document collection and synchronization: Eltropy’s trackable, secure links expedite document collection and syncing directly to the application within arc OS, reducing the time and effort required to fund loans.
- E-signatures and document management: Documents can be seamlessly sent to consumers for e-signatures, streamlining efficiency and communication.
- Two-way Text messaging with consumers: Loan officers can communicate with consumers through Text messaging while they complete the application.
- Instant notifications: Loan officers receive immediate email notifications for efficient communication and follow-up.
- Instant support to your members online by leveraging live chat built within arc DX.
Reduced application drop-offs (coming soon): Automated real-time loan status alerts based on the CFI’s loan process help keep your members informed on how their loan is progressing.
“One of the biggest challenges credit unions face is communication with their members,” said Bill Lynch, VP of Partnerships at Origence. “Our focus is on transforming the lending experience for all types of loans. By integrating Eltropy’s messaging solutions into our arc OS origination system, we are elevating the borrower experience, resulting in the ultimate loan origination experience for our members.”
The Origence-Eltropy integration empowers loan officers to service borrowers more efficiently, leading to higher closing rates.
“The demand for this integration between Origence and Eltropy has exceeded our expectations, with our mutual customers eagerly awaiting the integration to unlock the full potential of the two platforms,” said Jason Smith, Eltropy’s VP of Strategic Partnerships. “We look forward to its implementation, knowing it will significantly improve our customers’ operational efficiency.”
Origence, renowned for its extensive network of over 1,100 credit unions, and Eltropy, serving more than 550 credit unions and community banks, are uniquely positioned to drive transformative change in the lending landscape. By leveraging Eltropy’s Text message lending capabilities as part of its industry-leading Digital Conversations Platform, users of the arc OS origination platform, can achieve higher closing rates, reduce abandonment rates, and enhance member satisfaction throughout the loan process.
About Eltropy
Eltropy is the leading enterprise-wide digital conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with their consumers anytime, anywhere via Text, Video, Secure Chat, co-browsing, screen sharing, chatbot technology, and integration solutions — all integrated into a single platform. For more information, visit eltropy.com.
About Origence
Recognized as the 2023 CUSO of the Year by NACUSO, California-based Origence provides financial technology elevating the origination experience to increase loan volume, create efficiencies, and grow accounts. Financial institutions can originate consumer loans with greater levels of productivity and increased scale while also delivering a convenient and personalized borrower experience. Solutions also include marketing automation, auto shopping, lending operations, and more. Origence is headquartered in Irvine, California. For more information, visit www.origence.com and follow us on Twitter and LinkedIn.
