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Eltropy orchestrates growth, optimizes performance, and delivers tangible value for 600+ credit unions and community banks. See how our customers are transforming themselves with the Unified Conversations Platform.
Faster Payment Collection
Automated Texts sent at specific intervals boosted payments seamlessly.
Enhanced Member Experience
Members enjoyed faster and more personalized digital banking experience.
Expanded Service Reach
Seamlessly implemented across departments (contact center, lending, collections, and more), creating a unified communication system for all member touchpoints.
“It’s like clockwork. You see the messages go out, and the payments come in.”
Sean Chambers
Chief Operating Officer
When Alliance Credit Union faced challenges with their outdated texting platform, they turned to Eltropy for a more intuitive and powerful digital communication solution.
In late 2021, Alliance implemented Eltropy’s Texting and Chat, starting with their contact center and soon expanding it to lending, collections, and all six branches.
The impact was transformative. With increased texting adoption, Alliance reduced call volumes, allowing their small contact center team to handle multiple conversations simultaneously — driving higher efficiency. For collections, Eltropy’s automated texting campaigns significantly boosted payment recovery.
But it wasn’t just the platform that impressed Alliance — it was the exceptional customer service. “The customer service that Eltropy provided has been nothing but first class,” Chambers added. With faster collections, lower call volumes, and seamless communication, Alliance Credit Union is now delivering exceptional member service — all powered by Eltropy.
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