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Eltropy Augments Coastal’s Staffing with Video Banking Amid Labor Crisis

Coastal was introduced to Eltropy in late 2021. Eltropy helped Coastal through the labor crisis by providing Video banking capabilities to augment in-person branch staffing. The Video banking empowers hundreds more banks and credit unions to maximize their resources and serve members anytime, anywhere, in their channel of choice.

“After seeing two comprehensive demos, and having multiple conversations with other banks using the platform — along with putting together a comprehensive risk assessment that received all internal Board-level approvals — we felt Eltropy was the best partner to bring video banking to our customers.”

Scott Ambroceo, SVP of Administration, Coastal Heritage

Coastal Heritage Bank is just one example of the hundreds of community banks who accelerated their move to digital communication channels in the wake of the pandemic.


Coastal Heritage Bank is a community bank that has served the South Shore of Massachusetts for over 100 years. It is a thriving community bank with a rich history, dedicated staff, and committed leadership focused on fostering an exceptional banking relationship with its customers.