- Products
- Text Messaging
98% of Text Messages Are Opened Within 3 Minutes
Get your work done faster. Handle more conversations than any other channel and get immediate responses with texting.
Text Messaging Designed for Enterprise
Close More Loans, Boost Lending Efficiency
Reduce loan application abandonment by providing real-time updates on application status and other vital milestones via texts [LOS Integrations]
Fast-track loan processing with secure document sharing, OTP verification, and seamless communication via texts [Lending]
Collect payments easily via texts with secure payment links (without needing extra app/ browser downloads) [Texting, Payment Integrations]
Reduce Delinquency, Increase Collections Revenue
Reduce delinquency by sending automated reminders & notifications for upcoming payments [Collection Integrations]
Streamline debt recovery with automated text campaigns for multiple delinquent accounts, saving valuable human effort [LOS Integrations]
Share and collect documents, sensitive information, links, and more in a secure & private manner with ease & speed [E-signing Integrations]
Reduce Fraud Risk, Gain Trust & Reliability
Minimize fraud risk with text based OTPs and Video Verify (Knowledge-Based Authentication(KBA), ID verification, and Video interaction)]
Share and collect documents, sensitive information, links, and more securely and privately with ease and speed [E-signing Integrations].
Educate members through targeted campaigns & send timely fraud alerts/ notifications via text to prevent significant financial damage.
Streamline Marketing, Increase Membership
Position yourself as a trusted financial partner by sending educational and awareness campaigns at scale while maintaining compliance with texting.
Design & execute marketing campaigns using your favorite tools with speed and efficiency without leaving the platform [Marketing Integrations]
Ensure compliance by automating contact synchronization and managing opt-in/opt-out preferences in real-time [Core Integrations]
Optimize Total Branch, Provide Virtual Banking
Enhance your search engine visibility by collecting positive reviews for Google ranking from satisfied members via text [Reputation Management]
Drive conversions by including appointment booking links for in-branch or virtual meetings directly into the text [Appointment Management]
Don’t make members wait in the long queues, automate next-in-line alerts and real-time queue position for branch visitors [Lobby Management]
All the Tools You Need in One Place
One Product For All Your Texting Needs
Inbound & Outbound: Get faster responses with direct & personalized texting between your team and members without sharing personal phone numbers.
1:1 or 1:Many: Send educational, informational, marketing, and other texting campaigns while maintaining security, privacy, and compliance.
Rich Texting: Personalize and engage with your texts by adding emojis, icons, images, surveys, links, and more.
Pre-built Templates: Leverage customizable pre-built templates to save time and effort and maintain consistency.
Safe, Secure, and Always Compliant
Reduce Error: Automated real-time contact and opt-in/ opt-out synchronization with the core systems.
Custom Keywords: Enable contacts to text specific keywords to “opt-in or opt-out” and get added to specific lists for manageable texting later.
Record & Store: All conversation history for regulatory compliance, audit, security, and reporting fraud to authorities.
10DLC Registration: Eltropy registers your number with the mobile carriers so you can send messages without disruptions.
Power of the Unified Platform
One-click transfer from text to any channel with context and within the same engagement with the added power of Co-browsing, SBR, and more.
Combine the ease of texting with the power of 35+ powerful integrations across Core, LOS, Collections, Payments, Marketing, CRM, and more.
Monitor PII, ensure compliance, and get insights like sentiment without manually reviewing the conversations with Eltropy AI
Alerts and Advanced Analytics
Send alerts: Based on milestones (Pizza Tracker) in the Core integrations, and route the responses to these alerts to the right team with SBR.
Text Analytics: Track text volume, response rate, and average handle time trends by texting type, departments, and employees.
Support for International Phone Numbers*
Eltropy supports international phone numbers, making it easier to connect with members and customers across boarders. This feature is ideal for those traveling abroad or international interactions, ensuring smooth communication without disruptions.
*To enable this feature, contact your Eltropy representative.
PII Data Prevention
To further protect member data, Eltropy offers a security feature that automatically blocks incoming messages containing personal information (e.g., names, phone numbers). Senders receive a notification prompting them to remove sensitive details before sending.
Blocked messages remain in the system for tracking, but all PII is hidden and cannot be retrieved, ensuring privacy and compliance while maintaining message analytics.
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
