Move Faster Than Fraud.
Drive Trust & Reliability.

Bring in-person conversation level trust to digital conversations. Balance fraud prevention & stellar user experience.

Empower Your Fraud Prevention Team

Optimize Fraud Prevention, Reduce Friction

Enable multi-factor authentication (MFA) [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and Video interaction)]

Boost trust with secure, face-to-face digital conversations without needing any video software download on the member/ customer end [Video Banking]

Verify remotely and quickly, eliminating in-person checks with frictionless multi-factor authentication (MFA) [Text (OTP) + Video Verify]

Provide secure and encrypted ways to communicate on all channels of your member’s choice and add/switch to another channel as needed [Unified Platform]

Provide real-time guidance to more gullible or uninformed members/customers (elderly, uneducated) as they navigate modern virtual banking [Co-browsing]

Share and collect documents, sensitive information, links, and more in a secure & private manner with ease & speed [Texting, E-signing Integrations]

Balance Fraud Mitigation & Member Experience

Proactively Prevent Fraud, Boost Trust

Advanced fraud detection capabilities seamlessly integrated with partner APIs to identify and mitigate risks in real-time [Fraud Prevention Integrations]

Record and store video verification interactions for meeting regulatory requirements for compliance, audit, and security [Video Verify]

Launch mass educational and awareness campaigns to educate members about fraud prevention and mitigation [Texting]

Send out immediate fraud alerts and notifications to prevent large-scale financial damage in case of a fraud incident [Texting]

Report fraudsters to the authorities with proof such as video recordings, chat logs, and other information for fast resolution [Unified Platform

Drive fast resolutions by connecting defrauded members with the most qualified expert with advanced Skill Based Routing [SBR]

Experience The Unified Impact

Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.

$3.7 M

Overall drop in delinquency from December 2023 to March 2024

(Alltru Credit Union)


Faster member authentication 45 Seconds to authenticate

(Idaho Central Credit Union)


Faster lending process, 3 days reduction in loan approval time

(Patelco Credit Union)


Higher response rate with Text than other modes of communication

(Family Savings CU)


Increase in number of accounts opened with In-branch Video

(Xplore Federal Credit Union)


Reduction in loan approval times, application completion <10 mins

(Natco Credit Union)

Integrated Tech Stack

Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.

From Porous to Powerful: Turn Your Contact Center Into a Fraud-Fighting Machine

How Credit Unions and Banks Are Transforming with AI

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