“In one year on the Eltropy platform, Video Banking became our top channel for account and loan origination. Since we require non-branch wires to be verified over Video Banking, our number of incidents of fraudsters impersonating our members has decreased to zero.”
With a 113% increase in identity theft, and a rise in phishing, smishing, and vishing – where malicious entities use deceptive emails, text messages, and voice calls respectively, to extract personal information from your customers – it’s now more crucial than ever to implement secure and effective identity verification methods.
With Eltropy’s Video Verify, empower your financial institution with real-time identity verification through smart ID scans, KBA, and live video interactions – a robust defense against identity theft and related fraud.
Boost member authentication by 300% with Eltropy’s Multi-factor Authentication (MFA) OTP capability. Enable your CFI to swiftly and securely verify an individual’s identity by delivering OTPs directly to their mobile device, thereby enhancing the login experience.
“This platform offers a safe and user-friendly banking experience by requiring our members to show their faces during interactions. This simple step has acted as a powerful deterrent, causing fraudsters to abandon their attempts and bail on the call.”
Director of Member Experience
“When we started getting callers trying to impersonate members, we realized the fraudsters were evolving their methods. What Eltropy has brought us is an automated, one-time passcode (OTP), real-time authentication and document exchanges with members as well as for collection notifications, that have helped us stop the fraudsters — as we now quickly know with confidence when our agents are actually speaking to a member.”