Get 40x Boost in Response Rates to Your Collection Communications

Instantly. That’s how fast you’ll increase responses from delinquent members or customers.

Empower Your Collections Team

Automate Early Intervention, Reduce Delinquency

Reduce un-intended missed payments by sending automated reminders & notifications for upcoming payments [Texting, Collection Integrations


Automate tracking and early intervention of overdue accounts with text alerts to free up your agents for accounts that need hands-on attention [Texting

Collect on-time payments easily by sending secure payment links embedded in text messages [Texting, Payment integration: Swivel, MessagePay]


Minimize fraud risk without added friction [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and video interaction)]

Match borrower needs with the best-suited available agent (across channels) to serve better and faster using advance Skill Based Routing [SBR]


Simplify negotiation communication for delinquent accounts – Connect on any channel of choice and add/ transition to another as needed [Unified Platform]


Offer personalized hardship programs & other options based on communication insights from member interactions across channels & agents from a unified inbox [Unified Conversations Platform

Access your knowledge base instantly through Chat-GPT-like interface (no more sifting through files & folders) for impactful and empathetic debt recovery conversations [AI Knowledge Assist]


Share documents & information such as debt recovery plans, pre-legal or demand letters for warning of potential legal action securely, and more [Texting]


Make recovery efficient with automated debt recovery campaigns for multiple delinquent accounts at the same time, saving human efforts [Texting]

Empower Your Members & Customers

Smart Virtual Collections

Provide 24/7 support with AI agents and address inquiries with instant insights on procedures, options, and regulations with AI assistants [Eltropy AI


Provide real-time guidance as visitors/ members navigate your website or troubleshoot self-serve options [Co-browsing]

Experience The Unified Impact

Go beyond piecemeal solutions that lack clear impact and drive real value through increased member satisfaction, employee productivity, revenue and retention, all at scale.

$3.7 M

Overall drop in delinquency from December 2023 to March 2024

(Alltru Credit Union)

300%

Faster Member Authentication 45 Seconds to authenticate

(Idaho Central Credit Union)

20%

Faster lending process, 3 days reduction in loan approval time

(Patelco Credit Union)

40X

Higher response rate with Text than other modes of communication

(Family Savings CU)

60%

Increase in number of accounts opened with In-branch Video

(Xplore Federal Credit Union)

95%

Reduction in Loan approval times, application completion <10 mins

(Natco Credit Union)

Integrated Tech Stack

Connect with an extensive network of leading technology vendors catering to community financial institutions such as Core systems, CRM, LOS, AOS, Collections, and other essential providers.

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