Customer Success Stories
Customer Stories
“Our initial expectations were to reduce the time from loan approval to loan funding by a few days, but we’re now able to measure that turnaround time in hours in many cases.”
VP of Lending
“When I saw Eltropy in February, it was a nice thing to have. But then Covid-19 happened and now texting has become a necessity to communicate with our members.”
Andrew Perez
CEO
“We are so excited what this service is going to do for Acclaim. We sent out our first text message and got back 58 responses within a couple of hours. This is going to be a great tool to talk with our members.”
President/CEO
Spotlight
Response times are faster and members appear to be pleased with the new functionality.
Spotlight
How APFCU shifted gears on Loan processes with Text Messaging Powered by Eltropy
“Eltropy staff has been responsive and engaged with our staff as we work together on the game-changing technology deployment of connecting one-on-one with members via secure text messaging.”
Bill Paulen
CEO
“I can’t say enough good things about our implementation process with Eltropy. All the way from our beginning discussions through go live, for multiple departments we have had our hand held. Eltropy has been very responsive to us. They have been willing and able to work with us to make things seamless and smooth.”
Marci Barrigan
Digital Experience Manager
“Eltropy has been massively helpful to Clackamas Federal Credit Union this week as we’re dealing with widespread wildfires, closed branches, and evacuated employees all across the area. Not only has the system been flawless, but we have had outstanding support. I’m very glad we chose Eltropy”
Aaron Goff
President & CEO
Donna Beringer
President
“It has allowed them to continue to communicate with members without having to provide their cell or home phone numbers. The members have been very responsive and feel safe sharing information because of the verification feature.”
Learn why 400+ Credit Unions chose Eltropy for Digital Communications
“Because of our partnership, we have not only been able to continue our high level of commitment and service to our members, but we have been able to take that commitment to our members in more ways to ensure they know that we are here for them! Thank you Eltropy for such a great platform and product.”
Matt McEwen
Director of eCommerce
“We chose Eltropy because its platform features a precise, easy-to-use format that we can utilize to not only market to our members, but also give them the ability to communicate with us personally and efficiently for any needs they might have.”
Joshua Poole
President & CEO
Fred McCoy
CEO
“They have worked tirelessly to ensure we can accomplish our goals for our members and have provided great comfort to us in this crazy time of uncertainty. Eltropy was an obvious partner due to its focus on service, innovation, commitment to security, and strong industry record. Since signing with Eltropy, CWCU has experienced top-notch treatment. The level of service and communication with the Eltropy team has been beyond what we could have hoped for. “
Stacie Wyss
CEO
Reviews about Eltropy in Capterra
“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service.”
Michelle Young
Product Manager
