Customer Success Stories

Customer Stories

“Our initial expectations were to reduce the time from loan approval to loan funding by a few days, but we’re now able to measure that turnaround time in hours in many cases.”

Vince Salinas
Vince Salinas

VP of Lending

“When I saw Eltropy in February, it was a nice thing to have. But then Covid-19 happened and now texting has become a necessity to communicate with our members.”

Andrew Perez

Andrew Perez

CEO

“We are so excited what this service is going to do for Acclaim. We sent out our first text message and got back 58 responses within a couple of hours. This is going to be a great tool to talk with our members.”

Valerie Marsh
Valerie Marsh

President/CEO

Spotlight

Response times are faster and members appear to be pleased with the new functionality.

Spotlight

How APFCU shifted gears on Loan processes with Text Messaging Powered by Eltropy

“Eltropy staff has been responsive and engaged with our staff as we work together on the game-changing technology deployment of connecting one-on-one with members via secure text messaging.”

Bill Paulen

Bill Paulen

CEO

“I can’t say enough good things about our implementation process with Eltropy. All the way from our beginning discussions through go live, for multiple departments we have had our hand held. Eltropy has been very responsive to us. They have been willing and able to work with us to make things seamless and smooth.”

Marci Barrigan

Marci Barrigan

Digital Experience Manager

“Eltropy has been massively helpful to Clackamas Federal Credit Union this week as we’re dealing with widespread wildfires, closed branches, and evacuated employees all across the area. Not only has the system been flawless, but we have had outstanding support. I’m very glad we chose Eltropy”

Aaron Goff

Aaron Goff

President & CEO

Texting has been a great asset during this time when we have employees working from home.
Donna Beringer

Donna Beringer

President

“It has allowed them to continue to communicate with members without having to provide their cell or home phone numbers. The members have been very responsive and feel safe sharing information because of the verification feature.”

carolina fcu text messaging eltropy

Learn why 300+ Credit Unions chose Eltropy for Digital Communications

“Because of our partnership, we have not only been able to continue our high level of commitment and service to our members, but we have been able to take that commitment to our members in more ways to ensure they know that we are here for them! Thank you Eltropy for such a great platform and product.”

Matt McEwen

Matt McEwen

Director of eCommerce

“We chose Eltropy because its platform features a precise, easy-to-use format that we can utilize to not only market to our members, but also give them the ability to communicate with us personally and efficiently for any needs they might have.”

Joshua Poole

Joshua Poole

President & CEO

“Eltropy will simplify many areas of member contact such as loan docs, support requests, collection notices, and emergency alerts. We believe our members will see the benefit of Eltropy and will be more informed about products and services we offer for their financial wellbeing.”

Fred McCoy

CEO

“They have worked tirelessly to ensure we can accomplish our goals for our members and have provided great comfort to us in this crazy time of uncertainty. Eltropy was an obvious partner due to its focus on service, innovation, commitment to security, and strong industry record. Since signing with Eltropy, CWCU has experienced top-notch treatment. The level of service and communication with the Eltropy team has been beyond what we could have hoped for. “

Stacie Wyss

Stacie Wyss

CEO

Reviews about Eltropy in Capterra

Check out Customer Reviews from Capterra.
Credit Unions nationwide have praised Eltropy
100 +
Credit Unions trust Eltropy as their Digital Communication partner.
33 x
Faster Response Rate
200 %
Increase in ROI
5 x
Conversion Rates

“Eltropy wants to grow and expand – we are excited to be a part of that and not just have a vendor who only provides a service.”

Michelle Young

Michelle Young

Product Manager

© 2022 Eltropy, Inc. All Rights Reserved.

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