Customer Conversations

500+ credit unions trust Eltropy

Discover from your trusted colleagues how Eltropy’s Digital Conversations Platform adds value to every department

Conversations with Eltropy

Chrysta Bryce

Marketing Manager, Community Service Credit Union

“Just a few months after I came on board we went into crisis mode, with shut downs and figuring out how to do business, and so communication was more important than ever.”
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Vanessa Stusek

Regional Services Manager, Members Co-operative Credit Union

"We’ve used Eltropy in a lot of ways to contact our members and make sure our members have the ability to contact us – wherever they’re at.  Video banking is one of the things we’ve allowed at our institution, and it allows us to connect with the members whether they’re in their home, they’re traveling, they’re abroad, or they’re in our branch location."
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Norma Mckittrick

Credit Administration Manager in Member Solutions, Fibre Federal Community Credit Union

“Eltropy really helped us break through that barrier in a way that met their needs – and it’s been kind of life-changing not only for our members but also for our staff.”
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Eltropy Case Studies

Eltropy Augments Coastal’s Staffing with Video Banking Amid Labor Crisis

Coastal was introduced to Eltropy in late 2021. Eltropy helped Coastal through the labor crisis by providing Video banking capabilities to augment in-person branch staffing.
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Alliance Credit Union boosts contact center and collections productivity with Eltropy

Since implementing Eltropy, Alliance Credit Union has seen tangible benefits that have helped it enhance its customer experience and increase revenue. “It's like clockwork. You
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TruWest Credit Union Serving Members Around the World With Eltropy Video Banking

TruWest Credit Union started their journey with Eltropy at the end of 2021, utilizing Text messaging, chat, and Video Banking to enhance their digital banking
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