Customer Conversations

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Discover from your trusted colleagues how Eltropy’s Digital Conversations Platform adds value to every department

Conversations with Eltropy

March 04, 2023

Melissa Moore

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March 04, 2023

Blake Marfechuk

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February 01, 2023

Kent Lugrand

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February 01, 2023

Jenny Neubeck

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February 01, 2023

Amanda Pack

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January 28, 2023

Ron Winter

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Eltropy Case Studies

January 24, 2023

Arkansas Federal Credit Union: Driving Loan Applications by Improving Member Marketing

The ChallengeThe Marketing Team was looking for new ways to drive more loan growth for the Arkansas Federal. They looked to new technologies to aid their efforts, and that search only accelerated with the challenges of the pandemic in 2020.
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December 05, 2022

APL FCU achieves low delinquency rate with the power of Text Messaging

10 % lesser rate of delinquency 10 % Increase in Savings 10 % Drop in call volumes on loan applications Within the first month of implementing Eltropy Delinquency rates dropped by 20%. APL has seen that people prefer chatting via
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March 25, 2022

Centric FCU trims down loan application times by 95%

50 % acceleratedlending < 60 minutes for applications Results Centric saw some of the most significant improvements in their Lending department. Prior, loan applications were taking around 48 hours to complete from start to finish. With the addition of Eltropy’s
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March 14, 2022

Natco CU improves Member Experience with Omnichannel

50 % Increase in utilization 50 Opt-ins within 5 minutes From day one, Natco saw a significant increase in their ability to text with their members. Results Within a 30 day span, they were able to send over double the
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