Text enable your customer care numbers & make it easy for your members and customers to connect with you on the go.
Eltropy Messenger is intuitive to use and infused with AI to help agents respond to text faster with type ahead assistant and much more.
Give your agents the power to see what members & customers are seeing in their browser when they visit your website.
Co-browse to guide them to fill out forms and navigate your website and much more. Increase the FCR reduce the AHT by putting your agents and members & customers on same page.
Most people call from mobile phones. Prevent fraud with 2FA of callers via Texting. Your agents can Talk and Text at same time to provide more efficient service for digitally savvy members & customers. For complex issues, add a co-browsing session to the call and get the agents and members/customers on same page.
Use video to replicate in-branch experience virtually. Just like in-branch banking, verify the customer using video and ID, sign or notarize the documents, deposit large checks and much more with video designed for banking.
“Pandemic or not, 70% of our members said they plan to never come back to a branch for their banking needs”
“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels. We evaluated many of the top vendors in this market, and only Eltropy could deliver what we were looking to provide.”
Digitize your Contact Center for the Best Experience