Offer the OmniChannel Service your Members deserve
Digitize your contact centers with Eltropy to optimize members’ options for solving their inquiries via Text, Chat, Audio or Video.
Using Text, Chat, Video & Image-sharing seamlessly in the same conversation is something your members are doing in their personal lives: shouldn’t they be able to do the same with their Financial Institutions? With Eltropy for Contact Center, provide the same convenience for your members to engage with you.
Take your service to next level with Co-Browsing & walk your members step-by-step through online banking, mortgage application, loans application and much more. Add video to build empathy with members new to digital banking.
We all love texting. Texting provides a persistent 1:1 communication channel for easy engagement in free mobile movements. With Eltropy, instant member connection is but a click away.
“Pandemic or not, 70% of our members said they plan to never come back to a branch for their banking needs”
“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels. We evaluated many of the top vendors in this market, and only Eltropy could deliver what we were looking to provide.”
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