Support Smarter
with
Text Video Voice Chat Cobrowsing

Offer the OmniChannel Service your Members deserve

with Eltropy

Members are now more Digital than ever, and want to connect via the web or their mobile browser instead of calling.

Digitize your contact centers with Eltropy to optimize members’ options for solving their inquiries via Text, Chat, Audio or Video.

Why Text Messaging?

Convenience Redefined

Using Text, Chat, Video & Image-sharing seamlessly in the same conversation is something your members are doing in their personal lives: shouldn’t they be able to do the same with their Financial Institutions? With Eltropy for Contact Center, provide the same convenience for your members to engage with you.

convenience support

White Glove Service with
Video & CoBrowsing

Take your service to next level with Co-Browsing & walk your members step-by-step through online banking, mortgage application, loans application and much more. Add video to build empathy with members new to digital banking.

On-the-go Service with
persistent Texting Conversations

We all love texting. Texting provides a persistent 1:1 communication channel for easy engagement in free mobile movements. With Eltropy, instant member connection is but a click away.

Proactive Service to
Wow Your members

Stay a step ahead of the unexpected. Proactively reach out members via SMS to keep them in the loop on events like ATM or branch closures.

AI+Human Service for
“No Wait” Service

Use AI to tackle simple member inquiries to allow your agents to get back to what matters most: serving and building relationships with your members.

Skill Based Routing for
first contact resolution

Route incoming member service requests to right department and right people with our powerful but easy to use skill based routing

“Pandemic or not, 70% of our members said they plan to never come back to a branch for their banking needs”


“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels. We evaluated many of the top vendors in this market, and only Eltropy could deliver what we were looking to provide.”

Kent Lugrand

President & CEO

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