Join Collin Barton, Implementation Manager at Eltropy, for an engaging webinar on the role of AI in managing and analyzing member conversations to ensure high-quality service at every touchpoint. He shares detailed insights into Eltropy’s AI scoring and customizing evaluations for all interactions – all within a single dashboard, empowering financial institutions to effectively safeguard member experience and boost agent performance.
- AI Intelligence, AI Scoring, Contact Center, Conversation Analytics, Member Experience
Key Highlights
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Highlight 1
Introduction to Eltropy AI
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Highlight 2
How to access the entire member conversation history on the Eltropy dashboard?
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Highlight 3
How to access interactions summary and alerts?
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Highlight 4
Functionality of Eltropy’s AI scoring strategy
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Highlight 5
Eltropy’s AI scoring to analyze member experience
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Highlight 6
How to customer scoring forms and add relevant KPIs for precise analysis?
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Highlight 7
How to access and customize prompts to generate personalized conversation summaries?
