In this webinar, Jack Chawla, VP of Product & Strategy at Eltropy showcases a modern, AI-driven Voice+ conversation solution designed for contact centers to enhance member service and boost productivity. He also conducts a live demo of Eltropy’s Voice+ that seamlessly integrates phone and digital interactions with a “single pane of glass” agent experience, unified analytics, and AI.
- Agent Workflow, AI in Member Service, Contact Center, Digital Conversations, Queue Management, Voice Analytics
Key Highlights
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Highlight 1
Introduction to Eltropy's Voice+
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Highlight 2
Voice+ for credit union and community banks
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Highlight 3
Live dashboard to manage call centers queues
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Highlight 4
Optimizing queueing systems for CFIs
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Highlight 5
Advanced voice capabilities of Eltropy Voice+
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Highlight 6
Voice+ automates routine member interactions
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Highlight 7
Upgrade your on-premise voice setup
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Highlight 8
Addressing the limitations of UCaaS systems for enhanced visibility and efficiency
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Highlight 9
Relying on a third-party solution to modernize your call center setup
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Highlight 10
A main IVR call flow work for your contact center
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Highlight 11
How to create an intelligent virtual agent call flow for improved efficiency?
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Highlight 12
Member interaction journey of an incoming call
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Highlight 13
Built-in OTP feature for member verification
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Highlight 14
Escalate voice to video - Quicker assistance
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Highlight 15
Empowering members to deposit checks online
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Highlight 16
Eltropy's Co-Browsing for real-time assistance
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Highlight 17
Managing request with live analytics dashboard
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Q&A 1
Does opting for a callback feature allow a caller to keep their original place in the queue?
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Q&A 2
Is Voice+ scalable to effectively support either 10 or 200 contact center wraps?
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Q&A 3
Can calls be directed to the nearest branch based on the caller's address during specific hours?
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Q&A 4
Does call recording get assigned to the original agent or the manager with the barge-in feature?
