Watch Eltropy’s experts, Jack Chawla, VP of Product & Strategy, Nidhi Sambamurthy, Product Manager and Utkarsh Shankar, Product Manager explain the intricacies of Eltropy’s Unified Conversation Platform and give a demo of the platform and the live dashboards that uplifts efficiency, effectiveness, and ROI.
- Live Analytics, Member Interactions, Multi-Channel Support, Operational Efficiency, Unified Conversation Platform
Key Highlights
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Highlight 1
Introduction to Unified Conversation Platform
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Highlight 2
Member interaction – Agent's perspective
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Highlight 3
Live dashboard to manage member interactions
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Highlight 4
Three upcoming capabilities of the platform
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Highlight 5
Introduction to interaction insights dashboard for historical data analysis
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Highlight 6
In-branch interaction journey for members and agents across channels
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Highlight 7
Deploying agents with unified routing for an integrated experience across channels
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Q&A 1
Does the voice integration connect with the contact center's phone system?
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Q&A 2
How does the platform connect to Symitar to access core data?
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Q&A 3
Is there any particular AV hardware for meeting rooms or a standard PC with a microphone works?
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Q&A 4
Does Eltropy workflows support multi-language assistance to enhance member satisfaction?
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Q&A 5
If a member is using a mobile device or desktop, is the functionality the same across the devices?
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Q&A 6
Are translation services available for chat or text?
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Q&A 7
Are there any reporting tools to organize data for identifying pain points for CFIs?
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Q&A 8
Which departments in a CFI might benefit from using the platform?
