“Pandemic or not, 70% of our members said they plan to never come back to a branch for their banking needs”
“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels. We evaluated many of the top vendors in this market, and only Eltropy could deliver what we were looking to provide.”
Many members prefer starting with chat and text for their service issues rather than the phone.
With Eltropy’s Digital Contact Center and OLB integrations, we make it easy for members to reach you.
Engage with your members via secure chat, digital audio and video, all within the same engagement, accessible from your website and mobile app.
Members are contacting you for issues that are already in your knowledge base, consuming valuable member services team time better spent on complex issues. With Eltropy’s AI Agents, automate front-line issues in all channels, freeing up your agents to focus on complex and relationship-building engagements.
“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels.”
Kent Lugrand, President and CEO
“I was impressed with the capabilities and ease of use that the Eltropy platform could offer.”
Sean Chambers, COO
“We’re introducing the Eltropy system to our E-Services team, who handle all our online account openings, our collections team, and now our contact center. Texting is currently the best way to communicate with people. It’s fast, it’s efficient, and it’s easy.”
Mary Burruel
Credit Union Efficiency Manager
Built on a Unified Conversation Platform infused with AI
One platform for all your departments. Leverage unified routing, unified agent desktop, AI insights, and much more.
Phone
Allow members to call you but leverage digital channels to make phone calls more efficient and effortless.
AI Virtual Agents
Automate away simple queries 24/7 and let agents focus on complex and unique issues.
Employee Assistants
Improve agent performance at every touchpoint. Utilize generative AI to arm your agents with on-the-fly with Conversation Assist, Knowledge Assist, and Co-Pilot.
Conversation Intelligence
Let AI do the hard work of surfacing insights and compliance issues from all your digital and phone conversations and let supervisors focus on value-added coaching of agents.
Online Banking Integrations
Our solution is pre-integrated with online digital banking platforms such as Q2, Alkami, Banno and more.
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