Unlock the power of AI and Unified Conversations to serve better

Serve your members and customers in the channel of their choice – whether text, chat, digital audio, video, or phone. Enhance First Contact Resolution (FCR) and Customer Satisfaction (CSAT) while reducing Average Handling Time (AHT) with Eltropy's, all-in-one solution for Contact Centers.

“Pandemic or not, 70% of our members said they plan to never come back to a branch for their banking needs”

“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels. We evaluated many of the top vendors in this market, and only Eltropy could deliver what we were looking to provide.”

Kent Lugrand

Kent Lugrand
President & CEO

Seamless service experience across all channels through a “single pane of glass” agent and supervisor desktop

For members who are on your website, provide the option to contact member services without having to make a phone call. Utilize chat, video, and co-browsing to address their issues quickly and with minimal effort.
Use AI to resolve more than 50% of issues without the need for human agents.
For members on the go, give them the option to text or call from the same phone number. In addition, incorporate co-browsing and video when needed for both texting and phone calls.
Replace old dual-tone multi-frequency (DTMF) IVR systems with a human-like AI that is available 24/7 to resolve routine queries. Escalate to human agents when needed with context and pre-authentication to reduce AHT and annoyance for the members who come from having to re-authenticate and repeat.

Effortless unified service through websites and mobile apps

Many members prefer starting with chat and text for their service issues rather than the phone.

With Eltropy’s Unified Contact Center and OLB integrations, we make it easy for members to reach you. 

Engage with your members via secure chat, digital audio and video, all within the same engagement, accessible from your website and mobile app. 

On-the-go member service

Consumers love texting, preferring to resolve simple issues resolved via text. With Eltropy’s Text Messaging, allow members to contact you via text from their mobile phones.

Handle repetitive front-line issues across all your channels, including Voice, using AI instead of human agents

Members are contacting you for issues that are already in your knowledge base, consuming valuable member services team time better spent on complex issues. With Eltropy’s AI Agents, automate front-line issues in all channels, freeing up your agents to focus on complex and relationship-building engagements.

Get valuable insights from your phone recording and digital data.

With Eltropy Conversation Intelligence, you can delve deep into the extensive collection of phone recordings and digital data, often scattered across different platforms. Gain insights categorized by users, departments, and channels. Understand your consumers, identify patterns, and uncover sentiments to help drive consumer satisfaction.

Train members to use digital banking and other digital tools

Some members need handholding to switch to digital self-services, which you prefer they handle themselves. With Eltropy, empower your agents with co-browsing capabilities to provide real-time guidance as members navigate your website, fill out forms, and more.

Frictionless Communication

“Eltropy helped us digitally connect members with branch, lending, collection, and contact center associates using one singular solution across all channels.”

Kent Lugrand, President and CEO

Maximize Contact Center Productivity

“I was impressed with the capabilities and ease of use that the Eltropy platform could offer.”

Sean Chambers, COO

Hughes Federal Credit Union

Enhanced Member Service Efficiency

“We’re introducing the Eltropy system to our E-Services team, who handle all our online account openings, our collections team, and now our contact center. Texting is currently the best way to communicate with people. It’s fast, it’s efficient, and it’s easy.”

Mary Burruel
Credit Union Efficiency Manager

Built on a Unified Conversation Platform infused with AI

One platform for all your departments. Leverage unified routing, unified agent desktop, AI insights, and much more.

Text Messaging

Let members contact you while they’re on the go with 1:1 Texting.

Secure Chat

Be one click away from the website and mobile app users.

Video Banking

Build relationships with effortless Video Banking.


Allow members to call you but leverage digital channels to make phone calls more efficient and effortless.


See what the member is seeing on your website and resolve issues faster.

AI Virtual Agents

Automate away simple queries 24/7 and let agents focus on complex and unique issues.

Employee Assistants

Improve agent performance at every touchpoint. Utilize generative AI to arm your agents with on-the-fly with Conversation Assist, Knowledge Assist, and Co-Pilot.

Conversation Intelligence

Let AI do the hard work of surfacing insights and compliance issues from all your digital and phone conversations and let supervisors focus on value-added coaching of agents.

Online Banking Integrations

Our solution is pre-integrated with online digital banking platforms such as Q2, Alkami, Banno and more.

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