- Solutions
- Contact Center
Support Human And AI Interactions Within A Single, Modern Unified Contact Center
All communication channels, collaboration tools, and tech integrations at your disposal for seamless member engagement.
Empower Your Contact Center Agents
Facilitate Omni-Channel, Increase CSAT
Simplify communication for members and connect on any channel of their choice and add/ switch to another channel as needed [Unified Platform]
Provide 24/7 support with AI Agents that provide instant, accurate answers, enhancing self-service capabilities & reducing wait times [Eltropy AI]
Transfer conversation to human agents as needed in one click with context and within the same engagement (across channels) [Unified Platform]
Leverage AI, Boost Availability & Productivity
Provide 24/7 support with AI Agents that provide instant, accurate answers, enhancing self-service capabilities & reducing wait times [Eltropy AI]
Offer multi-language support for clear, effective communication in members’ preferred languages to cater to diverse member demographics [Eltropy AI]
Retrieve accurate and context-aware answers from your knowledge base (no more sifting through files & folders) to reduce call handling time [Eltropy AI]
Optimize Routing, Improve Efficiency
Drive fast resolutions by connecting borrowers with the most qualified loan expert for their needs with advanced Skill Based Routing [SBR]
Route routine queries to AI Agents for faster resolution and free up human agents to focus on more complex and valuable interactions [Unified Platform]
Strengthen Remote Engagement, Increase FCR
Share and collect documents, sensitive information, links, and more in a secure & private manner with ease & speed [Texting, E-signing Integrations]
Provide real-time guidance as visitors/ members navigate your website or troubleshoot self-serve options [Co-browsing]
Enable frictionless fraud prevention [Text (OTP) + Video Verify (Knowledge-Based Authentication(KBA), ID verification, and Video interaction)]
Empower Your Contact Center Executives
Democratize Expertise, Increase NPS
Provide easy virtual access to experts/ senior executives anytime, anywhere [Video Banking]
Arm your team with on-the-fly expert knowledge and conversational assistance to reduce call handling time and improve overall efficiency [Eltropy AI]
Leverage Insights, Boost Performance
Upskill your team on best practices through granular insights across members/ customers, channels, agents, departments, and more [Unified Analytics]
Spot upsell and cross-sell opportunities based on insights from member interactions across channels and integrations [Unified Analytics]
Optimize Operations, Enhance Productivity
Automate member authentication, call deflection, reminders, follow-ups, and other workflow items [Unified Platform]
Enable your team to provide text or secure chat resolutions instead of calls that occupy agents in one task for long periods [Eltropy AI, OLB Integrations]
Experience The Unified Impact
$3.7 M
Overall drop in delinquency from December 2023 to March 2024
(Alltru Credit Union)
300%
Faster member authentication 45 Seconds to authenticate
(Idaho Central Credit Union)
20%
Faster lending process, 3 days reduction in loan approval time
(Patelco Credit Union)
40X
Higher response rate with Text than other modes of communication
(Family Savings CU)
60%
Increase in number of accounts opened with In-branch Video
(Xplore Federal Credit Union)
95%
Reduction in loan approval times, application completion <10 mins
(Natco Credit Union)
