Don’t Wait Until It’s Too Late: Developing a Robust Fraud Prevention Strategy
We’ve all heard the saying an ounce of prevention is worth a pound of cure. This is true for many […]
Blog Articles
Mastering the Art of Call Center Communication for Community Financial Institutions
Call centers play a vital role in a consumer’s ability to communicate with their financial institution. If you’re looking to get the most out of your financial institution’s call center, we have tips on how to master the art of call center communication.
Eltropy Introduces Text-to-Talk for Personalized Communication
Eltropy’s Text-to-Talk feature allows lenders and collections teams at credit unions and community banks to seamlessly integrate Text and voice to enhance efficiency, personalization, and resolution speed
Stay Ahead of the Game: The Latest Fraud Prevention Technology Explained
The world of commerce has transformed significantly in recent years, with digital transactions becoming the norm. While this shift has made transactions faster and more convenient, it has also increased the risk of fraudulent activity.
Call Center Fraud Prevention: Tips and Tools for CFIs
The costs of call center fraud can be significant, including reputational damage, customer loss, and financial losses. In this blog post, we’ll explore the steps CFIs can take to prevent call center fraud.
The Cost of Ignoring Communications Fraud: Why Prevention is Key
Fraud is an ever-pressing issue in our world today, and with digital capabilities (ChatGPT anyone?) only growing, it’ll continue to head in that direction.
Eltropy Introduces New Video Banking Deployment Models and Use Cases – Including Fraud Prevention
Video Banking has been gaining traction as a way to facilitate branch-like experiences for customers and members digitally. As part of this momentum, Eltropy announced new use cases and deployment models for its Video Banking technology, which is designed specifically for credit unions and community banks.
Eltropy Customer APL Federal Credit Union featured on CUbroadcast
How APL Federal Credit Union Lowered Delinquency Rates by 20% with Texting APL Federal Credit Union’s VP of Lending Sean
WATCH: 3 Keys to Navigating the Rocky Labor Market
As community financial institutions face increasing challenges due to labor shortages, they are exploring new strategies to overcome these obstacles.
Eltropy Announces 2023 User Conference
Eltropy has announced its first-ever Eltropy User Conference. The event is set to take place May 16-18, 2023 at the Salt Lake City Marriott City Center. The conference aims to bring together leaders from the credit union and CFI industry for educational sessions, product demos, and networking opportunities.
