Gather Reviews During Peak Moments of Member Satisfaction
Conduct review analysis on a branch-by-branch basis and in comparison to your competition, ensuring your financial institution shines online.
Turn positive member interactions with IVA and human agents into valuable feedback by encouraging users to leave reviews while their experience is still fresh.
• If the member is chatting on your website, they’ll receive a clickable link immediately. A single click, and they’ll be all set to write a review.
• If the member expressed ‘yes’ during a call, they’ll receive a text message with a link that directly leads them to the review page.
Effortlessly integrate with platforms like Google, Facebook, Yellow Pages, Yelp, and more, ensuring your digital presence is established across the entire internet.