Eltropy Intelligent Virtual Agent Showcase
Call 1-408-461-3140 to speak with Kaitlin - Eltropy's virtual agent
Kaitlin can answer 100s of common member’s & customer’s questions and connect to a human agent when needed. See how Eltropy IVA can help automate over 30% of your calls and answer questions 24/7. Let’s talk!
Try asking...
| What is your routing number? |
| Can I transfer money from my credit union account to an account at another financial institution? |
| What is Overdraft Protection? |
| How do I close my accounts? |
| How do I send a wire transfer? |
| How do I change my address? |
| What are the current certificate of deposit (CD) rates? |
| Can I have more than one savings or checking account? |
| What are the payment options to paying my auto loan? |
| Can I keep my account if I move out of state? |
| How do I qualify to be a member? |
| Do you offer visa gift cards? |
| What is the credit unions mailing address? |
| What is the limit on withdrawing from the ATM? |
| What do I need to open an account in person? |
| What is my account balance? |
| What’s my net worth? |
| I would like to know my last 5 transactions |
| How can I order checks? |
| What is the status of my checks on a specific account? |
| I want to make a loan payment |
| What is my next loan payment due date? |
| What is my outstanding loan amount? |
| How do I view my loan history |
| How can I add another cardholder to my account? |
| How do I check my account history? |
| How to transfer funds to another member of the credit union? |
| Skip-a-payment information |
| Where can I find ATMs that won’t charge me a fee? |
| How do I check the balance on my Credit Union Visa Debit Card? |
| Can I receive a text message when my balance gets low? |
| How many transfers can I make from my savings account each month? |
| Is my CU account federally insured? |
| How can I update my name, address and phone number? |
| How do I get immediate service? |
| What is the legal age to open a checking account? |
| Why should I join a credit union instead of a traditional bank? |
| Can I join and get a loan at the same time online? |
| What’s the difference between a credit union and a bank? |
| Is there a minimum deposit required to become a member? |
| What are your service charges? |
| Do you offer free checking? |
| How do I change the beneficiary on an account? |
| What is the IBAN number for credit union? |
| What is the benefit of becoming a member? |
| Who is eligible to become a member? |
| Can I join the credit union online? |
| What can this bot do? |
| Can I become a member with a low credit score? |
| Secure Login |
| How do I lower the interest rate on my credit card? |
| Can I add a joint owner on the account? |
| I want to add Mother/Father to my account |
| Who do I call with a question? |
| How do I pay bills in the mobile app? |
| Is the Mobile App free? |
| Can I have multiple savings account? |
| How do I find my tax statements? |
| How do I change my loan due date? |
| Is there a cost for online bill pay? |
| What type of children’s account do you offer? |
| What are your membership restrictions? |
| Are debit card available for youth and teen accounts? |
| How many accounts can I have? |
| How do I calculate how much equity I have? |
| Is Mobile Text secure? |
| How can I setup my digital wallet? |
| Can I use the same username on multiple accounts? |
| Can I open a checking account without a savings account? |
| What is the difference between a credit card and a debit card? |
| What holidays are you closed? |
| What are all the benefits of e-statement? |
| How do I set up automatic bill pay? |
| How do I setup wire transfer? |
| Can I stop a payment on a visa card? |
| If I lose my debit or credit card, can I turn off my card to prevent any fraud from occurring? |
| What kind of credit cards do you have? |
| How do I increase my Credit Limit? |
| How do I update my pin? (Credit/Debit Cards) |
| What is a credit card? |
| Do you have a credit card rewards program? |
| How long does it take to recieve a credit card after being approved? |
| What is the maximum limit on the credit card? |
| How do i activate my credit card? |
| Do I have to be a current member to apply for a credit card? |
| Do you have loan calculator? |
| What is Online Deposit? |
| Can I refinance my auto loan? |
| Are there new fees for refinancing my home loan? |
| Does credit union offer a college scholarship? |
| What should I do if my personal or account information is compromised? |
| Does the credit union offer PPP (Paycheck protection Program) loans? |
| Does Credit Union offer home loans in all states? |
| What are your current auto loan rates? |
| If my credit is not very good, does that mean my interest rate will be higher? |
| Does the credit union offers an extension on loans? |
| How long do I have to accept the loan offer? |
| If I live out of state, can I still get a loan? |
| what happens if loan rate changes during my approval period? |
| How does credit union determine my interest rate? |
| what is gauranteed asset protection? |
| What documents are required to apply for a business loan? |
| What types of personal loans do you offer? |
| When will I know if my loan has been approved? |
| How are my taxes paid? |
| What is the difference between traditional IRA and Roth IRA? |
| When will my property taxes be paid by the credit union? |
| Where is my tax refund? |
| Do I need to send credit union a copy of my tax bill? |
| Can I deduct the interest I pay on my home equity line of credit from my taxes? |
| Why do I need a tax id number? |
| Can I access my tax forms online? |
| What is the limit on withdrawing money from the ATM? |
| Is there a limit on how much I can transfer? |
| Can I use Credit Union service center to do transactions? |
| How can I cancel or stop a visa recurring debit card transaction? |
| What are the ATM fees? |
| Is there a dollar limit on debit card transactions in 24 hours period? |
| How do I modify or delete a scheduled transaction? |
| What should I do if I suspect fraud on my account? |
| My card was lost/stolen what should I do? |
| What is fraud alert management? |
| How can I protect my accounts from fraud? |
| What do I do if my credit card statement shows a charge I did not make? |
| What do I do if my checkbook is stolen? |
| How do I dispute a charge appear on my credit card? |
| My card is being declined what should I do? |
| How does credit union protect me from fraud? |
| What if I get a phone call or text asking for a personal information? |
| Find ATM/Branch |
| When will my tax forms be available? |
| Where can I get a free credit report? |
| What happens to my money if something like Hurricane hits this area? |
| Where can I find the credit union’s privacy statement? |
| Where can I find the credit union’s terms of use? |
| Who owns a credit union? |
| What is meant by a “continuation of subordination agreement”? |
| Can I get your mobile app? |
| I would like to share my feedback |
| Is my information protected in the app? |
| How is my credit score calculated? |
| Is the credit union FDIC insured? |
| I want to refer a new member |
| Can I choose what notifications are sent to me? |
| Help me with retirement planning and investment |
| How can I see job and career options with your Credit Union? |
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Eltropy Intelligent Virtual Agent - Know your ROI
See how much your Financial Institution can save by using Eltropy Intelligent Virtual Agent to handle routine calls.
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*Industry average cost per call considered is $7. This calculator provides a rough estimate of the amount your financial institution can save annually using Eltropy Intelligent Virtual Agent. Please contact us today for a detailed estimate and proposal.
