When the COVID pandemic began, Main Street began thinking critically about their digital
services. Customers didn’t always have access to branches, and more were turning to digital tools
to handle their financial needs. But the chat feature that Main Street Bank had left a lot to be
desired at the time. It couldn’t be accessed through mobile browsers, causing frustration with
“Time is one of our most precious resources, and this tool will allow our customers to manage and use their time more effectively. They can now hop on a call and resolve their banking needs in just a few
VP Branch Administrator, Main Street Bank
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