CUSTOMER IMPACT

Eltropy Success Stories

Results speak louder than promises! Explore how Eltropy orchestrates growth, optimizes experiences, and delivers tangible value by combining the power of product, partnerships, and performance, for Credit Unions and Community Banks of America.

Replace Overwhelmed Inboxes with AI-Powered Efficiencies

Every Monday, TruStone faced overflowing inboxes with hundreds of unanswered inquiries. Their overwhelmed messaging system struggled to keep up with member demands and to uphold their commitment to providing empathetic and personal member experiences.

With Eltropy, TruStone launched Ruth, an AI-powered chatbot named after their very first bookkeeper which is transforming member interactions by handling 46% of inquiries independently and delivering a stellar 9.4 out of 10 member satisfaction score.

Beyond Physical Branches, Redefine Member Experience Digitally

In a world where small, rural areas struggle to access financial services, Park City Credit Union remained committed to serving their community. Yet, inadequate staffing and outdated communication channels created operational inefficiencies.

Using Eltropy, Park City reduced the average call wait times by 90% to only 30 seconds, without needing additional hires. They leveraged remote agent support to continue delivering what many consider the best member experience for many years to come.

Members Avoiding Collections Calls Opened Up Their Hearts On Text.

With a 98% open rate, texting is considered the most effective method for collection communication. Canvas credit union saw this in action with a 34% click rate compared to <1% engagement rate via email and a 2.56% opt-out rate versus 60% for telemarketing calls with Eltropy.

Using Eltropy’s automated reminders and collection notices during the early-stage of delinquency and 1:1 Text and Video Banking communication during late-stage delinquency obtained more collections for Canvas Credit Union.